Does your pet need emergency medical care? Our Kempsville location is open 24/7 for our 24-Hour Service Plan Members!

24 Hour Service Plan Information:

Enrollment in this plan allows you to use our veterinary services, pick up food and medications, and drop off or pick up your pet any time of the day at our Kempsville location with no additional fees. 

The cost of enrollment is $50 per year, per household. Benefits begin 72 hours after enrollment and include only the pets in your record that have been examined in the past 12 months. It does not include any new pets acquired until they have been examined for the first time.

Clients that chose not to enroll, and need to use our services during regular business hours will be charged additional walk-in and after-hours fees as detailed below. Enrollment is required for after-hours access. Additionally, there may be some times when our walk-in services may become limited to 24-hour members only due to high volume caseloads, emergency surgeries, or staffing shortages.

Service Costs24 Hour Service MembersNon-Members
Established Clients: Regular Business HoursNo additional charge$15 walk-in fee
Established Clients: Sundays / Holidays 8am-5pmNo additional charge$100 walk-in fee
Established Clients: After HoursNo additional chargeServices limited to 24-hour members only
After-Hours Drop off / Pick upNo additional charge$30 fee
After Hours Technician VisitsNo additional charge$30 fee

New Clients: We apologize but we are only able to accept new clients as appointments during our COVID-19 modified protocols.

We feel it is very important to be available to our clients 24 hours a day, and hope that clients share this view and will be understanding of the $50 annual fee for this service.

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COVID-19 Office Updates:

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