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15 October 2020

Dear Clients:  

Unfortunately, we need to update you that we have had several additional positive cases within our hospital.  Therefore, we will need to further restrict our availability until we are able to be fully staffed again.  We are sincerely sorry for any inconvenience this may cause. 

We will continue to limit walk-in services to our 24-hour service members only.  Current clients that have declined 24 hour service membership will be seen by appointment only.  If you are not currently a 24 hour service member and your pet needs to be seen without an available appointment, please consider calling one of the other local veterinary hospitals as several may have same day appointments available; or one of the local veterinary emergency hospitals.   We would be happy to fax or email your records so that the other hospital knows your pet’s history and current medications.    

We will also be temporarily closing our after hours services.  If a pet is hospitalized; we will remain in the building to care for the patient, but will be unable to accept any new cases due to lack of adequate staffing. 

Our grooming department is temporarily closed.  

We are also requesting that some of our Kempsville appointments be rescheduled to our Lynnhaven location.  We will be contacting the clients affected by this change.  Additionally, if you do not feel comfortable interacting with our remaining staff at this time,  please do not hesitate to call to cancel or reschedule your appointment.  

We will remain open for medication refills and pick up during our regular business hours.  We will also remain open for technician appointments such as recheck blood work and vaccine booster or medication injections.  However, we ask that elective procedures such as nail trims be delayed or performed at our Great Bridge or Lynnhaven locations.  

All current clients with pets that have been seen in the past year may continue to request Televet consultation services.   However, you may experience a longer than normal response time.   

Please be assured that we are following all of the CDC’s recommendations in their published Guidance for Veterinarians.  In addition to our routine frequent cleaning of all surfaces, we have also performed professional mist cleanings of the hospital and have portable air scrubbers installed.  We have also continued our mask policy and temperature screenings, and try to social distance within the hospital as much as our job allows.  Additionally, Kempsville staff will not be interacting with our Lynnhaven or Great Bridge Teams. 

According to the CDC:  “At this time, there is no evidence that animals play a significant role in spreading the virus that causes COVID-19. Based on the limited data available, the risk of animals spreading COVID-19 to people is considered to be low.”  However, if you have concerns about us handling your pet, please consider using another veterinary hospital where you would feel more comfortable. 

Thank you for your loyalty, support and patience during this difficult time for our Acredale family.


Doctors and Staff of Acredale Animal Hospital.  


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