Frequently Asked Questions

Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at any of our three locations.  

1. What are the Hospital hours?

  Our Virginia Beach hospital is open 24 hours a day, 7 days a week. Our Great Bridge & Lynnhaven locations are open M-F 8-4pm

2. Do I need to have an appointment?

    Appointments are preferred, but walk-ins are accepted.  Waiting times for walk-ins may be prolonged as appointments take precedence.

    Our Great Bridge & Lynnhaven hospitals are currently appointments only; as we do not have a dedicated walk-in/ emergency doctor at these locations.  

3. What forms of payment do you accept?

     Cash, Check, American Express, Mastercard, Visa, Discover, and Care Credit.

4. Can I make payments?

    Payment is required at the time of service.

5. At what age can I have my pet spayed or neutered?

   Spaying or neutering can be done at approximately 6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.

6.  What is the pre-anesthetic blood screening?

   This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, and the red blood cell, white blood cell, and platelet count of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.

7. How long do the sutures stay in after my pet's surgery?

   Procedures involving sutures require them to be removed in 14 days following the surgery.

8.  Is it a good idea to let my pet have at least one litter?

    No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors, decreasing the chance of cystic ovaries and uterine infections, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer, helping prevent spraying and marking, and decreasing the likelihood of fighting.  It also decreases the number of  puppies and kittens that end up in shelters looking for homes.

9.  Do you board pets?

   Yes, we provide boarding for our clients. We have boarding space for both dogs and cats. We also can board birds and other small animals, but you will be required to bring your own cage.

10.  What are your kennels like?

   Our kennels are all indoor. The dogs are walked outside in our fenced yard 3 to 4 times daily while they are boarding. The cat boarders are housed in a separate cat condo area away from the dogs. Blankets and food are provided for our boarders.  You are always welcome to bring your pets own food if you prefer.


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