Blog

Urgent Care Service Updates

November 1, 2021

We would like to inform you of changes to the Acredale Animal Hospital schedule that will begin on November 1st, 2021. Due to difficulty in maintaining overnight veterinary staffing, we will have to modify our overnight operating hours. We have worked very hard to maintain our 24-hour service for the past four and a half years; however, it is not sustainable at this time.

In an effort to help as many patients as possible, we will continue our urgent care service from 8:00 am to 5:00 pm Monday through Sunday. Please call ahead to check availability, as we will triage our walk-ins by providing you with a suggested time of arrival to lessen wait time and will no longer be able to accept an unlimited number of walk-ins. Our appointment hours remain the same.

Due to the change in overnight hours, we are modifying our Acredale membership program, now called "Acredale Urgent Care Plan". The $50 annual membership fee will now allow all pets in one household unlimited $20 discounts on the urgent care exam fee. At present, the urgent care exam fee is $75. We hope this option will continue to provide value to achieve our goal of affordable veterinary health care and same-day access.

Realizing that this change was not anticipated by ourselves or our members, we will also be offering a prorated refund credit to your account as a second option for all active members who do not wish to transfer to the modified plan. Please send an email to the following address if this is something you would like to pursue: acredaleurgentcare@gmail.com. No action is needed if you would like to continue.

We thank you for your loyalty and patience as we make these necessary changes. Our team remains committed to treating your pets like family and we look forward to this next season at Acredale Animal Hospital.