24 Hour Care

24 Hour Service Plan Information:  

Enrollment in this plan allows you to use our veterinary services, pick up food and medications, and drop off or pick up your pet any time of the day at our Kempsville location with no additional fees. Cost of enrollment is $50 per year, per household. Benefits begin 72 hours after enrollment and includes ONLY the pets in your record that have been examined in the past 12 months. It does NOT include any new pets acquired until they have been examined for the first time.

Clients that chose NOT to enroll, and need to use our services during regular business hours will be charged additional walk in and after- hours fees as detailed below. Enrollment is REQUIRED for after- hours access. Additionally, there may be some times when our walk-in services may become limited to 24 hour members only due to high volume case loads, emergency surgeries or staffing shortages.

24 hour service members Non-members
Established Clients: Regular Business Hours No additional charge $15 walk in fee
Established Clients: Sundays/ Holidays 8am-5pm No additional charge $100 walk in fee
Established Clients: After Hours No additional charge Services limited to 24 hour members only
After Hours Drop off/ Pick up No additional charge $30 fee
After Hours Technician Visits No additional charge  $30 fee

New Clients: We apologize but we are only able to accept new clients as appointments during our COVID-19 modified protocols.

We feel it is very important to be available to our clients 24 hours a day, and hope that clients share this view and will be understanding of the $50 annual fee for this service.


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