Acredale Animal Hospital

1200 Lake James Drive
Virginia Beach, VA 23464

(757)523-6100

acredaleanimalhospital.com

Policies that keep your pet's health as our top priority


Appointment Policy


To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.


Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, cash and personal checks. We understand that sometimes emergencies occur that you are not financially prepared for.  Therefore, we also accept Care Credit for your convenience.  Learn more about care credit & apply online.  


Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.  All cats must be presented in an appropriate cat carrier or on a leash.

Annual Exam Policy


In accordance with the American Veterinary Medicine Association (AVMA), a valid veterinarian-client-patient relationship (also known as a valid VCPR) is required for all prescription medications and veterinary services.  This relationship is defined as a physical exam of the patient by the veterinarian within the past year.  We will not provide products such as prescription diets and heartworm prevention or provide services such as vaccines, blood work, and surgery without a current exam by a Acredale Animal Hospital veterinarian.  For some pets that need chronic medications, we may provide a grace period to allow time for you to schedule the necessary exam and recheck blood work.  If you have any questions or concerns regarding this policy, please call us. 


You can learn more about the AVMA's stance on veterinarian-client-patient relationship with the AVMA Frequently Asked Questions on VCPR.